Last updated: September 2026
Thank you for shopping with Vital365. We want you to be fully satisfied with your purchase of Brave Hart, Alpha Hart, and Rock Test products. Please read our policy carefully before requesting a return or refund.
1. Eligibility for Returns
Because our products are consumable dietary/nutraceutical supplements, we can only accept returns under the following conditions:
- The product is unopened, unused, and in its original sealed packaging
- The request is made within 7 days of delivery
- The product received is damaged, defective, expired, or incorrect (wrong item shipped)
For hygiene and safety reasons, we cannot accept returns of opened, used, or partially consumed sachets/boxes, unless the product is found to be defective or damaged upon arrival.
2. Damaged, Defective or Wrong Item
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery at hello@vital365.in or WhatsApp +91 98XXX XXXXX
- Share your order number and clear photos/videos of the product and packaging
- Once verified, we will offer a free replacement or a full refund, as per your preference
3. How to Request a Return
- Email us at hello@vital365.in or message us on WhatsApp with your order number and reason for return
- Our team will review your request within 1–2 business days
- If approved, we will share pickup/return shipping instructions
- Once the returned item is received and inspected, your refund or replacement will be processed
4. Refunds
- Approved refunds are processed to the original payment method within 5–7 business days after we receive and inspect the returned product
- For Cash on Delivery orders, refunds will be made via bank transfer or UPI
- Shipping charges (if any) are non-refundable, except in cases of our error (wrong/damaged item)
5. Non-Returnable Items
- Opened or used sachets/boxes (unless defective or damaged)
- Products purchased as part of a promotional/clearance sale, unless defective
- Products without original packaging, labels, or invoice
6. Order Cancellations
You may cancel your order before it has been shipped by contacting us immediately. Once an order has been dispatched, it cannot be cancelled but may be eligible for return as per the policy above.
7. Exchanges
We currently do not offer product-to-product exchanges. If you’d like a different product, please return the eligible item for a refund and place a new order.
8. Contact Us
For any questions about returns or refunds, reach out to:
Vital365 Healthcare Lifesciences
A-12, Priyadrashni Vihar, Delhi – 110092, India
Email: sale@vital365.in
WhatsApp: +91 95603 99495
Mon–Sat, 9AM–7PM
This policy applies to purchases made directly through our website. Products purchased through third-party marketplaces are subject to that platform’s return policy.