Privacy Policy

Last updated: 3 October 2026

At Vital365, we respect your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.

1Who we are

This website is operated by Vital365 Healthcare Lifesciences ("Vital365", "we", "us", "our"), A-1 2, Priyadrashni Vihar, Delhi, 110092, India. We sell nutraceutical dietary supplements, including Brave Hart, Alpha Hart and Rock Test, through this website. For the purposes of this policy, we are the party that decides how your personal information is used.

2Information we collect

We do not ask you for health records or medical history to buy our products. Please do not send us sensitive medical information through the website or WhatsApp unless it is needed to resolve a specific concern.

3How we use your information

• To process, pack, ship and deliver your orders
• To send order confirmations, shipping updates and invoices
• To manage your account and order history
• To answer your questions and handle returns, refunds or complaints
• To keep the website secure and prevent fraud or misuse
• To understand how visitors use the site and improve it
• To send offers or product updates, only if you have agreed to receive them. You can opt out at any time.
• To meet our legal, tax and accounting obligations

4Consent

By using this website, creating an account or placing an order, you agree to the collection and use of your information as described in this policy. Where we rely on your consent, for example for marketing messages, you can withdraw it at any time by contacting us or using the unsubscribe option.

5Who we share it with

We share your information only with parties who help us run the business, and only as much as they need:

• Courier and logistics partners: your name, address and phone number, to deliver your order
• Payment gateways: to process your payment
• Website and technology providers: hosting, email and analytics services that keep the site running
• Authorities: where the law requires us to, for example on a valid legal request

We do not sell or rent your personal information to anyone.

6Cookies and analytics

Cookies are small files stored on your device. We use them to keep items in your cart, keep you logged in, remember your preferences and understand how the site is used. We may use analytics tools such as Google Analytics to see which pages are visited and how people find us. This data is combined and does not directly identify you.

You can block or delete cookies in your browser settings. If you do, some parts of the site, such as the cart and checkout, may not work properly.

7Payments

Payments on our website are processed by third-party payment gateways. We do not store your full card number, CVV, UPI PIN or net-banking credentials on our servers. The gateway's own privacy policy applies to the payment information you give them.

8How long we keep data

We keep your information only for as long as it is needed for the purposes in this policy. Order and invoice records are kept for the period required by applicable tax and accounting laws. Account details and messages are kept while your account is active or while we are helping you, and are deleted or anonymised when no longer needed.

9How we protect your data

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections and restricted access to customer data. No website or internet transmission is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.

10Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask for a summary of the personal information we hold about you
• Ask us to correct or update inaccurate information
• Ask us to delete your information, unless we must keep it by law
• Withdraw your consent, including for marketing messages
• Raise a complaint about how your information is handled

To use any of these rights, write to us at sale@vital365.com. We may need to verify your identity before acting on a request.

11Children

Our products and website are meant for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

12Third-party links

Our website may link to other websites, such as social media or payment pages. We are not responsible for the privacy practices of those sites, so please read their policies before sharing information.

13Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. Please check it occasionally.

14Contact and grievances

For any question, request or complaint about your privacy, contact our Grievance Officer: