Last updated: September 2026
Vital365 Healthcare Lifesciences (“Vital365”, “we”, “us”, “our”) operates this website and sells Brave Hart, Alpha Hart, Rock Test and other nutraceutical products. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or place an order with us.
1. Information We Collect
a) Information you give us directly:
- Name, email address, phone number
- Shipping and billing address
- Payment details (processed securely by our payment partner — we do not store card details)
- Order history and communication with our support team
b) Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on site, referring website
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, shipping updates, and support communication
- Respond to your queries and provide customer service
- Improve our website, products, and customer experience
- Send promotional offers and newsletters (only if you’ve opted in — you can unsubscribe anytime)
- Comply with legal and regulatory requirements (including FSSAI record-keeping where applicable)
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data only with:
- Delivery/logistics partners, to ship your order
- Payment gateway providers, to process your payment securely
- Service providers who help us run our website, email, or customer support (bound by confidentiality)
- Legal authorities, if required by law or to protect our rights
4. Data Security
We use reasonable technical and organizational measures (secure servers, encrypted payment processing, restricted access) to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to:
- Keep your cart and preferences saved
- Understand how visitors use our site
- Improve site performance and show relevant content
You can disable cookies through your browser settings, though some website features may not work properly without them.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal data (subject to legal/record-keeping requirements)
- Opt out of marketing emails at any time (via the unsubscribe link or by contacting us)
To exercise any of these rights, email us at hello@vital365.in.
7. Data Retention
We retain your personal and order information only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law (including tax and consumer protection regulations).
8. Children’s Privacy
Our products and website are intended for adults (18+). We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites — please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
Vital365 Healthcare Lifesciences
A-12, Priyadrashni Vihar, Delhi – 110092, India
Email: sale@vital365.in
WhatsApp: +91 95603 99495
Mon–Sat, 9AM–7PM