Refund and Returns Policy
We want you to be happy with your Vital365 order. Because our products are consumable dietary supplements, returns work a little differently from other items. This page explains what we can refund or replace, and how to ask.
1What we accept for return
We will replace or refund if
- The box or sachets arrived damaged, leaking or tampered with
- You received a different product or quantity than you ordered
- The product is defective, or is expired or very close to expiry on delivery
- A part of your order is missing from the parcel
We cannot accept returns for
- Boxes that have been opened, or sachets that have been used, unless defective
- Change of mind or taste preference after the seal is broken
- Damage caused after delivery, such as poor storage or mishandling
- Requests made after 48 hours of delivery
Dietary supplements are consumable, and for safety and hygiene reasons we cannot take back or resell a product once its seal has been opened.
2Other cases we cannot accept
Individual results from supplements vary from person to person. We are not able to refund a product that has been used or consumed only because you did not notice the effect you expected. If you are unsure which product suits you, please message us before ordering and we will help you choose.
3How to request a return
Please keep the product, the box and the packaging until we confirm the outcome.
4Order cancellation
You can cancel an order before it is dispatched. Contact us as soon as possible with your order number, and we will cancel it and refund you in full. Once an order has been shipped, it cannot be cancelled, but you can still raise a request under this policy if it arrives damaged or incorrect.
5Refunds and timelines
| Payment method | How we refund | Typical time |
|---|---|---|
| UPI, card, net banking, wallet | To the original payment method | 5 to 7 business days after approval |
| Cash on Delivery | Bank transfer or UPI to the account you share with us | 5 to 7 business days after approval |
Your bank or payment provider may take a few extra days to show the amount in your account. If you have not received your refund after that, please write to us and we will help you trace it.
6Replacements
If your request is approved and you prefer a replacement, we will send the same product at no extra cost, subject to stock availability. If the product is out of stock, we will offer a full refund instead.
7Shipping charges
If the return is due to our error, such as a damaged, defective, expired or incorrect item, we bear the return and replacement shipping cost. Original shipping charges are refunded in these cases. Shipping charges are not refunded for orders cancelled after dispatch for reasons other than our error.
8Undelivered or refused orders
If a parcel cannot be delivered because the address is incomplete or incorrect, you are unreachable, or you refuse the delivery, it will return to us. For prepaid orders, we will refund the product value after deducting the shipping charges incurred. For Cash on Delivery orders that are refused, repeated refusals may mean we cannot accept future COD orders from you.
9If you feel unwell after use
If you experience any discomfort or unusual reaction after using a product, stop using it and consult a healthcare professional. Please also let us know your order number and batch number so we can look into it. Our products are dietary supplements, not medicines, and are not a substitute for medical advice.
10Contact us
For returns, refunds or any question about your order:
Vital365 Healthcare Lifesciences
Address: A-1 2, Priyadrashni Vihar, Delhi, 110092, India
Email: sale@vital365.com
WhatsApp / Phone: +91 95603 99495
Hours: Monday to Saturday, 9 AM to 7 PM